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Archive for the Tech Support and Help Category

19/11

Important Notice on Guild Wars 2 Event Disconnects

Most major events have a few snags and if you had disconnect problems stopping you get your hands on rewards then read this importance notice from Anet. [ANET]We have a team looking into disconnection problems that prevented some people from receiving their event rewards. We will implement a solution so that people who participated will […]
02/9

Guild Wars 2 Support Updates – Saturday 1 September

More notes on issues that are either resolved or not resolved for today. [ANET] Saturday, September 1, 2012 Account Security Read this! If you don’t want your account hacked, don’t use the same email address and password for Guild Wars 2 that you’ve used for another game or web site. Hackers have big lists of email addresses and […]
30/8

Maintenance – Email Authentication – Issues Update

[ANET]The maintenance is now over and you should be able to log in again. Thanks for your patience and understanding! We’ve started activating the Guild Wars Account E-mail Authentication System for some players. Once you have successfully verified your e-mail address, e-mail authentication may be enabled for you. For both verification and authentication, you’ll first […]
29/8

Latest Support Updates

First up many of you may have received a reset password email today, I know I did, but fear not it’s a glitch and you canke delete the mail: [ANET]If you received a password reset email and you did not request it, please delete that email. Do not click on the link in the message. […]
27/8

Note on Latest Error Codes and Issues from ArenaNet

ArenaNet have been working hard to resolve the issues today and posted the following note regarding error codes. [ANET]Error Code 1032: The bug where World transfers results in a long delay, has been resolved. Players who log in will be located in the World that they attempted to transfer from. Players should try again. Error […]
26/8

ArenaNet Makes Tweaks

ArenaNet are flat-out trying to sort error code issues and they have posted a further update on 1032. [ANET]We made some tweaks. If you’ve been getting Error 1032, try logging in again. Let us know if you see any changes! [/ANET] People are still reporting they are getting the 1038 error so it looks like there […]