While adventuring with henchmen my party was killed and was resurrected. Strangely, one of my henchmen appeared a little ways away high up in the air and was completely unresponsive to any actions taking place. Unfortunately, that henchman was my healer and without a healer and with the DP the rest of the party didn't last long. But now the party can't resurrect because one member is still alive, although not doing anything. We had cleared out most of the monsters in the region and were almost at Serenity Temple, but now it looks like the only solution is to warp back to Ascalon and start all over. In addition to fixing the bug we need other failsafes to avoid this problem. Perhaps a command that automatically warps a henchman to your location, or let's you kick out a henchmen mid mission. Team members should auto-resurrect if a certain amount of time passed since death (say 5 minutes).
Also, is there any way to summon a GW representative in the game to help figure out and fix these problems in-game? Other MMORPGs I've played have this ability but I can't seem to find it in GW.